Buttermilk Falls Inn & Spa

The positive, the property is walkable with beautiful, expansive views of the water everywhere. Leon in the Henry restaurant is wonderful, friendly and punctual in his timing. Plus the dinner we had was fairly priced and tasty. The fireplace in the Pony Pad cottage was very comfortable and wood fully stocked. The bed was comfortable and kitchen well stocked with necessities for a long weekend. The spa massage was nice and the looks of the new spa being built reflects a better future for this property, although no date was given as to its completion. The not so positive, the check in process was cold and not so welcoming with the exception of the cleaning woman Kayla who was doing her best to help. No introduction to the property, the area or any printed material to bring back and re

4 months ago

Disappointed and a frustrating experience. Note: I RARELY write critical reviews. Brought my wife for our 10-year anniversary as a nice overnight getaway. For this price point, I expected us to be well taken care of. First, the front desk service was terrible. Nobody answers the phones. Ever! They don't return voice or digital messages either. I called numerous times, left multiple messages... crickets. In fact, they don't even answer the phone when calling from the rooms (when the girl was sitting right there). I specifically requested them to do something nice for our anniversary to surprise my wife. Nothing. Zero. Not even a "happy anniversary". Second, the pool and sauna were closed for renovations. This was not advertised when I booked the night and definitely not reflected in the

4 months ago

I thought this was going to be a completely different, far more negative, review. I'm a family member of a recent wedding couple, and after Buttermilk's previous coordinator left, it was a rocky transition, particularly as regards communication. And I'm happy to report that my concerns were unfounded. Literally every aspect of the weekend was fantastic-- obviously the rooms and the grounds were beautiful, but three things were standouts: first, the staff were incredible. Despite the fact that they do weddings frequently, they showed such care, attentiveness, and kindness throughout. Exactly the level of service everyone hopes for when planning a wedding. Second, the food was amazing-- super fresh and well executed. And finally, the venue was so easy going-- you really got the sense that t

8 months ago